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Customer Protection
Refund & Cancellation
Fair, transparent & hassle-free returns. Learn about our 7-day window, refund timelines, and cancellation process.
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Policy Overview
Your rights and our obligations
At Best Review 99, we want every customer to shop with confidence. This policy explains your rights, our obligations, and the step-by-step process for cancelling orders and requesting refunds.
📅 7-Day Return
⚡ Fast Approval
🚚 Free Pickup
Platform Guarantee: For damaged, defective, or wrong products, we offer 100% refund or free replacement regardless of vendor rules. Report within 24 hours with photo/video proof.
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Order Cancellation
When and how you can cancel
- ✓ Before Dispatch: Cancel freely anytime before vendor dispatches. Full refund guaranteed.
- ⚠ After Dispatch: Follows standard return process once delivered.
- ✕ After Delivery: Initiate return within vendor’s window (1-7 days).
How to Cancel: Contact us via WhatsApp at +91 93662 08092 with your order ID. “Cancel Order” option coming soon in app.
Cancellation Charges
| Scenario | Charges |
|---|---|
| Cancel before dispatch | No charges — 100% refund |
| Cancel after dispatch (refuse delivery) | Delivery charges deducted |
| Platform cancels (stock/fraud error) | No charges — full refund in 5-7 days |
♻️
Return Policy
Return window and conditions
📈 Vendor: 1-7 Days
🔶 Platform Min: 1 Day
Each vendor sets their own return window between 1 to 7 days from delivery date. The platform mandates a minimum 1-day return policy for all vendors. Check product page for exact window.
Return Conditions
- ✓ Wrong Product: Always eligible. Photo proof mandatory.
- ✓ Damaged/Defective: Always eligible. Photo/video within 24 hours.
- ● Size Issue: Vendor discretion. Check product page.
- ● Change of Mind: Vendor-dependent. Unused, unwashed, original tags.
Non-Returnable: Custom-made, innerwear, hygiene items, perishables, and live agricultural/farm services. Marked on product pages.
Photo Upload Required: For any return, you must upload clear photos of product and packaging via WhatsApp. Without proof, request may be rejected.
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Refund Policy
Eligibility, timelines & modes
Refund Eligibility by Type
| Type | Refund? | Conditions |
|---|---|---|
| Physical Products | Yes | Return accepted, product in acceptable condition |
| Digital Consulting | No | Non-refundable once commenced. Cancel only while pending. |
| Ads / Boost / Views | No | Non-refundable once activated. Refill for 20%+ drop within 30 days. |
| Farm Management | No | Live service — non-returnable. No guaranteed returns. |
| Custom/Innerwear/Hygiene | No | Non-returnable. Damaged/wrong exception applies. |
Digital Services Exclusion: Return conditions and pickup process below apply ONLY to Physical Products. Digital services excluded from physical return workflows.
Refund Timeline (Physical Products)
1
Request Return
Via WhatsApp with photo proof
2
Review & Approval
Vendor/platform reviews in 1-2 days
3
Product Pickup
Picked up & delivered to vendor (2-5 days)
4
Quality Check
Vendor inspects returned product
5
Refund Processed
Within 24 hours of vendor approval
Fast Track: Shop Wallet credits are instant. Bank refunds take 5-7 business days depending on your bank.
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Digital Services: Refill & Drop
Ads, boost & profile growth policies
📈 Ads / Boost
📈 Profile Growth
📈 Reels Boost
Refill Guarantee (20%+ Drop)
- ✓ 30-Day Window: If followers/views drop by 20% or more within 30 days, vendor refills one time free.
- ● Proof Required: Before & after screenshots with timestamps. Claim via WhatsApp within 30 days.
- ● Drop Under 20%: Normal fluctuation. No refill or refund.
- ✕ No Refill If: Changed username, went private, deleted posts, violated platform terms, or used third-party bots.
Refund vs Refill
| Scenario | Refund? | Refill? |
|---|---|---|
| Service not started (pending) | Yes — full | N/A |
| Delivered, 20%+ drop within 30 days | No | Yes — one-time |
| Delivered, drop under 20% | No | No |
| Changed username / went private | No | No |
| Platform removed followers | No | No |
Platform Algorithm Risk: Instagram/Meta/YouTube may remove artificial followers anytime. We and the vendor are not liable for platform-initiated removals.
Vendor Right: Vendor may refuse refill claims without valid proof, customer-caused drops, or claims after 30-day window.
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Refund Mode & Partial Refunds
How you receive your money back
💰 Shop Wallet
🏦 Bank Account
Choose your preferred refund method at return initiation:
- ● Shop Wallet: Instant credit. Use for future purchases. Non-transferable, non-withdrawable.
- ✓ Bank Account: Refunded to original source. Takes 5-7 business days.
Partial Refund Scenarios
| Scenario | Refund Type |
|---|---|
| Product damaged by customer | Partial or No Refund — Vendor decision |
| Product used/washed (non-defective) | Partial Refund — Deduction for condition |
| Missing accessories/packaging | Partial Refund — Value deducted |
| Late delivery (platform/vendor fault) | Full Refund or compensation |
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Late Delivery & Damaged Products
Special handling for these cases
🕑 Late Delivery
💥 Damaged
Late Delivery
- ● If delivery exceeds promised timeline (2-10 days) due to platform/vendor fault, request full refund or accept with compensation (Shop Wallet credit).
- ● Delays from weather, strikes, force majeure — refund not applicable, but we keep you updated.
Damaged or Defective
- ✓ Report within 24 hours with photo/video proof.
- ✓ Choose: Free Replacement OR 100% Refund.
- ● Platform guarantee overrides vendor rules for damaged items.
Important: Refuse delivery without valid reason = standard return process applies. Delivery charges not refunded.
🔧
Order Cancellation by Platform
When we cancel on your behalf
We reserve the right to cancel any order. You receive a full refund within 5-7 business days.
- ✕ Fraudulent transactions or suspicious payment
- ✕ Stock unavailability at vendor’s end
- ✕ Pricing errors or technical glitches
- ✕ Policy violation by buyer or vendor
- ✕ Shipping restrictions to your address
Refund Guarantee: Platform-canceled orders = full refund, no questions asked.
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How Returns Affect Vendor Payouts
Behind the scenes deduction process
Vendors receive payouts between the 7th and 15th of next month for previous month’s delivered orders.
- ● If return initiated within window and product received in acceptable condition, order amount deducted from upcoming payout.
- ● No payout released for orders with active/pending returns.
- ✕ If returned product damaged by customer, vendor may claim partial deduction from refund.
Example: Order delivered 28th June, 7-day return window ends 5th July. Vendor’s payout (7th-15th July) excludes this order if return approved.
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Need Help?
Contact us for returns, refunds & cancellations
Our support team is here to assist you with cancellations, returns, and refunds.
Response Time: We acknowledge requests within 24 hours. Return pickup takes 5-7 business days. Refund approval within 24 hours of vendor confirmation.
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