Grievance Officer & Nodal Officer

Currently, we do not have a designated Alternate Grievance Officer. The primary Grievance Officer directly manages all escalations.

In the temporary absence of the Grievance Officer, critical queries are routed to the core management/admin email to ensure uninterrupted support and compliance.

• ✓ Data Access Requests: Request a copy of your personal data held by us
• ✓ Data Correction: Update or correct inaccurate personal information
• ✓ Data Deletion: Request permanent deletion of your account and data
• ✓ Consent Withdrawal: Opt-out of cookies, ads, marketing communications
• ● Order Issues: Non-delivery, wrong product, damaged goods, late delivery
• ● Refund Disputes: Delayed refunds, partial refunds, refund rejection
• ● Payment Issues: Failed transactions, double charges, unauthorized charges
• ● Vendor Complaints: Counterfeit products, fake listings, vendor misconduct
• ● Review Manipulation: Fake reviews, paid reviews, review removal disputes
• ● Account Issues: Wrongful suspension, termination, access problems
• ● Content Complaints: Copyright infringement, defamation, abusive content

• 1 Step 1 — Contact Support First: For fastest resolution, contact our support team via WhatsApp or Email. Most issues are resolved at this stage within 24-48 hours.
• 2 Step 2 — Escalate to Grievance Officer: If not satisfied with support response, escalate to the Grievance Officer with your complaint reference number.
• 3 Step 3 — Submit Details: Include: your name, contact details, order/service ID, nature of grievance, supporting documents (photos, screenshots, invoices), and desired resolution.
• 4 Step 4 — Acknowledgment: You will receive an acknowledgment within 48 hours with a unique grievance ticket number.
• 5 Step 5 — Resolution: The Grievance Officer will investigate and provide a resolution within 30 days as mandated by Indian law.

If you are not satisfied with the resolution provided by our Grievance Officer, you have the following legal options:

• ● Data Protection Board of India (DPBI): File a complaint with the DPBI under DPDP Act 2023 for privacy-related grievances. dpbi.gov.in
• ● Consumer Court: Approach the District Consumer Disputes Redressal Commission under Consumer Protection Act, 2019 for consumer-related issues.
• ● Arbitration: For contractual disputes, arbitration under Indian Arbitration Act, 1996 at Agartala, Tripura.
• ● Civil Court: For civil matters, jurisdiction lies with courts at Agartala, Tripura.