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FAQ – Best Review 99

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Frequently Asked Questions

Quick answers about orders, returns, payments, shipping, and more on Best Review 99.

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🛒 Orders

🔄 Returns

💰 Payments

🚚 Shipping

👤 Account

🏪 Vendor

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Orders & Tracking

Place, track, and manage your orders

How do I place an order on Best Review 99?

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Ordering is easy — just like Meesho or Flipkart:

Browse products by category or search
Tap “Add to Cart” or “Buy Now”
Enter or select your delivery address
Choose payment method (UPI, Card, Net Banking, Wallet, or COD)
Confirm order — done!

Tip: Login before ordering to save your address and track order history easily.

How can I track my order?

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Track your order in 3 ways:

Order History: Go to “My Orders” in your account
WhatsApp: Message us your Order ID at +91 93662 08092
Email: Send Order ID to info@bestreview99.com

Note: Physical product orders are trackable. Service orders (digital consulting, farm management, ads/boost) do not appear in order history — check your email/WhatsApp for updates.

What do order status messages mean?

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Order Placed — Payment confirmed, order sent to vendor
Processing — Vendor is preparing your order
Shipped — Order dispatched, tracking number assigned
Out for Delivery — Courier partner is delivering today
Delivered — Order reached your address
Cancelled — Order cancelled by you or platform
Returned — Return initiated/pickup scheduled
Refunded — Refund processed to your wallet/bank

Can I modify or cancel my order after placing it?

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Before Dispatch: Cancel freely — full refund guaranteed
After Dispatch: Cannot cancel. Wait for delivery, then initiate return
Address Change: Contact us via WhatsApp immediately after ordering

Important: Once shipped, order cannot be modified. Incorrect address may incur re-shipping charges.

Why is my service order not showing in order history?

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Service orders (digital consulting, ads/boost, farm management, profile growth) are processed separately from physical products.

Service orders do not appear in “My Orders” section
Updates sent via WhatsApp and Email directly
For status, contact us with your service booking ID

Physical products only appear in order history with full tracking.

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Returns & Refunds

Return process, timelines, and refund modes

How do I return a product?

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Return process is simple:

Go to “My Orders” and select the order
Tap “Return” and select reason
Upload photos of product and packaging (mandatory)
Choose refund mode: Wallet (instant) or Bank (5-7 days)
Wait for vendor approval (1-2 days)
Courier picks up product from your address (2-5 days)
Vendor checks product quality
Refund processed within 24 hours of approval

Wallet refund = Instant credit. Bank refund takes 5-7 business days.

What is the return window?

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Vendor Return Window: 1 to 7 days from delivery (varies by vendor)
Platform Minimum: 1 day mandatory for all vendors
Check product page for exact return window before buying

📅 7-Day Max 📅 1-Day Min

Non-Returnable: Custom-made, innerwear, hygiene items, perishables, and live agricultural/farm services.

How long does refund take?

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Refund Mode	Timeline
Shop Wallet	Instant
Bank Account	5-7 business days
Original Payment	5-7 business days

Tip: Choose Wallet for fastest refund. Use wallet balance for future purchases.

What is the pickup status and timeline?

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After return approval:

Pickup Scheduled: Within 1-2 days of approval
Pickup Completed: Courier collects from your address
In Transit: Product returning to vendor (2-5 days)
Quality Check: Vendor inspects returned product
Refund Initiated: Within 24 hours of quality approval

Track Pickup: Contact us via WhatsApp with return ID for pickup status updates.

Can I get a replacement instead of refund?

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Damaged/Defective/Wrong Product: Yes — choose Free Replacement or 100% Refund
Size Issue: Replacement depends on vendor policy (check product page)
Change of Mind: Refund only, no replacement

Platform Guarantee: For damaged/wrong items, platform policy overrides vendor rules.

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Payments & Wallet

Payment methods, failed transactions, and wallet

What payment methods are available?

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📱 UPI 🏦 Net Banking 💳 Cards 👛 Wallets 🚚 COD

UPI / Net Banking / Cards: No extra charges
Shop Wallet: Use reward credits for instant checkout
COD (Cash on Delivery): Available with extra charges

All prices in INR inclusive of GST. Payment data encrypted via RBI-approved gateway.

Are there extra charges for COD?

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COD: Extra charges apply (amount shown at checkout)
UPI / Online Payment: Zero extra charges
Net Banking / Cards: Zero extra charges

Save money: Pay online via UPI to avoid COD charges completely.

My payment failed. What should I do?

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Auto-Refund: Failed transactions are automatically refunded in 5-7 business days
No Action Needed: Money returns to your original payment source
Still Not Received? Contact us with transaction reference number

Do not retry immediately. Wait 10-15 minutes before attempting payment again to avoid double charges.

What is Shop Wallet and how do I use it?

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Shop Wallet is your on-platform credit balance:

Earn: Cashback, rewards, and refund credits
Use: Pay for future orders instantly
Non-Transferable: Cannot send to other users
Non-Withdrawable: Cannot transfer to bank

Wallet refund = Instant. Bank refund takes 5-7 days. Choose wallet for fastest processing.

Is my payment information secure?

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SSL/HTTPS Encryption on all transactions
RBI-Approved Payment Gateway for processing
We do NOT store card details, UPI PIN, or net banking passwords
All payment data processed directly by secure gateway

🔒 100% Secure: Your financial data is never stored on our servers.

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Shipping & Delivery

Delivery time, free shipping, and COD

How long does delivery take?

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Standard Delivery: 2-10 business days
Depends on: Vendor location + Customer distance
Metro Cities: Usually 2-5 days
Tier 2/3 & Remote: May take 7-10 days

Physical products only. Digital services have separate delivery timelines via email/WhatsApp.

When do I get free shipping?

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Free Shipping: On orders above ₹300
Below ₹300: Shipping charges apply (shown at checkout)
Some products: Always free shipping (marked on product page)

Tip: Add more items to cart to reach ₹300 and save on delivery charges!

Why is my order delayed?

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Possible reasons:

Vendor Location: Farther vendors take longer
Weather Conditions: Rain, floods, natural disasters
Strikes / Bandh: Local transport disruptions
High Demand: Sale periods cause delays
Remote Area: Limited courier connectivity

Force Majeure: Delays due to weather, strikes, or government actions are beyond our control. We keep you updated via WhatsApp.

Late Delivery Compensation: If delay is due to platform/vendor fault (not force majeure), you may request full refund or Shop Wallet credit.

What if I am not available at delivery time?

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Courier will attempt delivery 2-3 times
After failed attempts, order returns to vendor
Re-shipping charges apply for second attempt
Provide alternate phone number and landmark for easier delivery

Tip: Add a safe delivery instruction (e.g., “Leave with neighbor”) during checkout.

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Account & Profile

How do I create an account?

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Tap “Sign Up” on homepage
Enter name, email, mobile number
Create a password
Or use Google Login for one-tap signup
Age 18+ required for purchases

One account per person. Duplicate or fake accounts will be terminated.

I forgot my password. How to reset?

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Tap “Forgot Password” on login screen
Enter your registered email or mobile
Receive OTP or reset link
Set new password

Still facing issue? WhatsApp us at +91 93662 08092 for manual reset.

How do I delete my account?

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Visit Delete Account page
Read all consequences carefully
Check all confirmation boxes
Click “Delete Permanently”

⚠️ Permanent Action: Account deletion is irreversible. Wallet balance will be forfeited. Order records retained for 8 years per GST Act.

Vendor accounts must contact info@bestreview99.com before deletion.

How do I update my address or phone number?

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Go to “My Profile” or “Addresses”
Edit existing address or add new
Update phone number in profile settings
Changes apply to future orders only

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Vendor / Seller

Sell on Best Review 99

How do I become a vendor on Best Review 99?

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Visit Vendor Registration page
Submit GSTIN (if applicable), ID proof, and bank details
Sign Data Processing Agreement (DPA)
Wait for verification (1-3 business days)
Start listing products — no listing fees!

Free Listing: Unlimited product listings at zero cost. Only 10% commission per sale.

What is the commission and payout structure?

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💰 10% Commission 📅 Monthly Payout

Commission: 10% deducted per successful sale
Listing Fee: ₹0 — completely free
Payout Cycle: Monthly (7th-15th of next month)
Calculation: All delivered orders from 1st-30th/31st calculated together

Example: Orders delivered in June → Payout processed between 7th-15th July (after 7-day return window ends).

How are returns handled for vendors?

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If return approved within window, order amount deducted from upcoming payout
No payout released for orders with active/pending returns
If returned product damaged by customer, vendor may claim partial deduction from refund

Return Risk: Vendor bears return cost if product received back in acceptable condition.

What are vendor obligations?

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Genuine Products Only — Counterfeit = instant ban
GST Compliance — Valid GSTIN + GST invoices
Dispatch Timeline — Ship within 24-48 hours
Secure Packaging — Branded, damage-proof packaging
Inventory Accuracy — Real-time stock updates
DPA Compliance — Protect customer data

Still Need Help?

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WhatsApp Support

Fastest response — 24 hours

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Email Us

info@bestreview99.com

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Contact Page

All contact details & address

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Refund Policy

Full return & refund details

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Terms & Conditions

Complete legal terms

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